In response to a specific instance (complaint) filed with the National Contact Point for Responsible Business Conduct (NCP) of Switzerland under the OECD Guidelines for Multinational Enterprises on Responsible Business Conduct against the Visa Facilitation Services (VFS) Global, the VFS on 9 December has reportedly informed the Swiss NCP in written that it has decided not to extend the lease and to relocate as soon as possible from the premises at the Chhaya Center business complex in Kathmandu’s tourist district of Thamel.

On 25 August 2024, two anonymous Nepalese organisations filed a complaint against Visa Facilitation Services (VFS) Global with the National Contact Point (NCP) for Responsible Business Conduct within the State Secretariat of Economic Affairs of the Government of Switzerland. The complaint concerns the activities of VFS Global in Kathmandu, Nepal, related to its involvement with the Chhaya Center business complex (also known as Chhaya Devi Complex) in violation of the OECD Guidelines for Multinational Enterprises.